Press Releases

Urban Airship’s Mobile App Retention Study for Key Industry Verticals Finds a Major Reason New Users Churn is Not Receiving Push Notifications

20 Mar 2017

Urban Airship analyzed the first 90-days of app usage for more than 63 million new users and compared retention rates against the frequency of push notifications received across key industry verticals including Retail, Media, Sports & Recreation and Utility/Productivity. The results show a surprisingly large number of opt-in users never receive a push notification and these users are retained at lower rates than opt-out audiences. Further, across all verticals and mobile platforms, users who received messaging at daily+ frequency had the highest 90-day retention levels.

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Urban Airship Expands to Web Push Notifications, Enabling Marketers and Developers to Send Personalized, Real-time Messaging to Website Visitors

15 Mar 2017

With Urban Airship Web Notify, marketers can align their mobile web, desktop web and app engagement strategies to effectively reach their mobile audience in the most appropriate channel. With the same scalable platform, powerful segmentation and sophisticated real-time marketing engine as Urban Airship's mobile app engagement solution, marketers can close the engagement gap between websites' rapidly growing audiences and the amount of time they spend on those properties, which is one-twentieth the time they spend on apps.

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Urban Airship Integrates with Apple Pay to Support Automatic Rewards Enrollment at Checkout and Ongoing Customer Engagement

23 Feb 2017

Urban Airship Reach is the first mobile wallet marketing solution to support automatic reward enrollment and ongoing engagement at checkout through Apple Pay. New VAS protocol support for mobile wallet loyalty passes joins VAS support at the terminal to enable single-tap loyalty-to-payment experiences. Consumers gain a fundamentally new, streamlined experience, while businesses can grow loyalty programs with instant enrollment and customer information pulled directly from their iPhone.

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New Urban Airship Study Reveals App Publishers that Don’t Message Users Waste 95 Percent of their Acquisition Spend

16 Feb 2017

The number one factor that impacts app audience growth is user churn. To help, Urban Airship analyzed the first 90-days of app usage for more than 63 million new users mapping retention rates to the frequency of notifications received. Both Android and iOS show two strong groupings for 90-day retention levels that point to the need to move to more frequent messaging, which apps can attain by being more responsive to individuals’ in-app or cross-channel behaviors.

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Urban Airship Sees Rapid Worldwide Adoption of its Mobile App Engagement Starter Edition

1 Feb 2017

In 14 months more than 14,000 businesses have created Urban Airship Engage Starter Edition accounts to grow app user engagement with hundreds moving to paid plans and premium products as their app audiences and business needs have grown. There's an amazing amount of mobile app innovation taking place in all corners of the globe, and this freemium solution is helping businesses of all sizes grow, while also being a path larger organizations choose for ease and speed of deployment.

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Urban Airship Recognized in New Mobile Engagement Automation Report

22 Nov 2016

In the accompanying “Toolkit: Mobile Engagement Automation Solutions,” Forrester notes that Urban Airship “…was one of the first to offer a suite of services around interactive simple and rich push notifications, mobile wallet, Apple Watch, and Android Wear. …[it] boasts a strong DMP-like capability that can stream real-time, customer-centric mobile data to existing marketing platforms and business systems. …[its] tools go further than most to import non-mobile data (e.g., POS) and export any data to other systems.” 

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Urban Airship, DigitasLBi and POLITICO Europe Win Industry Award for EU Referendum Tracker for Apple Wallet

21 Nov 2016

POLITICO's innovative use of mobile wallet technology nabs Mobile Marketing Magazine's Most Effective Publisher Offering award with strong business results. In seven days, POLITICO gained 10,000 passholders and used Urban Airship Reach to dynamically update pass contents with breaking news, polling data and real-time voting results, complete with lockscreen messaging alerting users to new content.

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About Us

Urban Airship is trusted by thousands of businesses looking to grow with mobile. Every day, marketers and developers depend on Urban Airship to deliver more than one billion mobile moments that inspire interest and drive action. Urban Airship’s mobile growth platform is used by many of the world’s most admired companies, including Adidas, Alaska Airlines, The Home Depot, NBC Universal, Sky Media, and Zillow.

Media Contact

Corey Gault
(503) 206-9164

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