Forrester Report: Assess Your Digital Banking Capabilities
The Digital Banking Strategy Playbook
To achieve digital mastery, banks need to invest in digital capabilities that reflect the entire customer life cycle - and support customers across touchpoints. This Forrester report (published in July 2018) will help digital business strategy executives in banking can assess their digital capabilities and better target their investments.
- Real-life best practices from banks that are seeing success with digital customer engagement
- The key digital capabilities banks need for different stages of the customer lifecycle
- A 24-point self-assessment to determine your digital customer engagement maturity